Hello! My name is Thien Vu. I have been in the customer service field for over 7 years. I started my career in customer service at Macy’s in Cupertino, CA in 2012. I worked for Macy’s in a few different roles such as a Sales Associate, Seasonal Supervisor during the Christmas Holidays, Floor Supervisor, Temporary Supervisor, to Sales Manager. I have worked at Cupertino location until that location closed down, transfer to Sunnyvale Town Center and finally got promoted to the Sales Manager role at Oakridge Mall in San Jose, CA. I enjoyed talking to customers while I worked in retail and it got me thinking about my future. From what I learn from my managers in the past, they told me to always treat customers the way you want to be treated. I took that lesson to every job I have been with.
I have taken on a supervisory or managerial role in a professional environment for over 10 years. I have experience a total of over 15 years in a leadership role. I first experience the leadership role in 2007 as I became a church group leader. As a church group leader, I started planning, organizing and leading activities and bible study. In the professional environment, I took on a lead position at Vivotech, Inc as I was in charge of making sure the group I was assigned to work with knew what they were doing as it was a temporary position. I had to make sure we met our deadlines, know what was coming in and out and figure out why the credit card machines were coming back to be prepared. Some of the common issues were firmware and broken parts inside the machine. I had to assign groups of 8 people into different departments such as recording each machines that came in, which group will replace the broken pieces, which group will work on firmware and which group will do the final test before we ship out.
For the first few years as a manager at Macy’s, I was not assign a department to oversee but I had to make sure each sales associates met sales goal and new credit card account goals. I would go around the store, listen to the to the sales associates talk to the customer, give feedback on their communication with their customers and follow up with sales and new credit card accounts. I would coach them on new credit card accounts by roleplaying, giving them feedback and challenging them to see if they can get one before I can. As I grow into my manager role at Macy’s, I was assigned to Women’s Shoes, Juniors and Handbags departments which made up about $4.5 Million in sales at the Oakridge Store, here in San Jose. I would meet with each of my own associates weekly to talk about their performance and the department performance.
As my tenure at Macy’s grew, I took on captainship role to represent my store with the other stores in our region. At the Sunnyvale location, I would work with other managers in our stores to make sure we made all were on the same page when it comes to customer service. At Macy’s we have a motto that we call “MAGIC.” I tend to tell my team that the best way to do this is to let every customer comes in happy and have them leave happy. At the Oakridge location where I got promoted to Sales Manager, I took on the captainship of being in charge of making sure the store met new credit card account goals each week.